Shipping info

At benz-market.com smoke shop we value each and every client and each package delivery precisely. We have updated our transportation methods, we are pleased to announce that clients now enjoy FREE ePacket SHIPPING on ALL orders; this is both quicker and more secure than the standard Flat Rate Shipping service.

• Preparation for delivery (quality checks, Packing, Printed material, etc.) for the most part takes 3-7 business days and is excluded in the in general "transportation time".
• All packages have specific tracking information.
• You will get an email informing you once your order has transported. The email will incorporate a one of a kind package following number. The status of your order can be assessed by signing into "My Account". Tap on “My Order “to review your order status and/or obtain a tracking number.

Note:

Transportation times can be influenced by variable customs clearance times or public holidays. If you have not received your package based on the above estimates, please kindly send us an email to benzmarket1@gmail.com for help.

It can take a few days to follow an order before the Tracking number becomes active on the courier's system. If the information has not appeared on the courier's website, please try again later.

Preparing Time:

The order Processing Time is the time from getting your order to physically dispatching it. After receiving your order, we lead thorough Quality Control checks and tests to guarantee the item's quality before shipment to meet your satisfaction. This can involve detailed in-house checks: material quality, zippers, creases, and embellishments, insides, lining, and so forth. The total processing time varies depending on the complexity, design and size of the specific product or article. The normal handling time is around 4 business days; in any case, please take note of that the preparing time can likewise be influenced by the stock status of individual things, the time of the year, national holidays, and so on. We apologize in advance for any inconvenience caused by these postponements and thank you for your understanding.

Duty:

All shipments from Israel/China are Delivery Duty Unpaid. Therefore, any and all customs or import duties are charged once the parcel reaches its destination country. If any, these charges must be paid by the customers. Customers take full obligation for all return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes.