FAQ

Frequently Asked Questions (FAQ)

Have questions? We've got answers!

At Benz-Market, we want your shopping experience to be smooth and stress-free. Our FAQ section covers the most common questions from our amazing customers – from shipping and delivery times to order tracking, returns, and product details.

As a small family business, we’re here to help with real answers and personal support. If you can’t find what you’re looking for, feel free to reach out – we’re just a message away!

 

1. When will my order be shipped?

We process orders within 1–3 business days. Once shipped, you’ll receive a tracking number via email.

2. How long does shipping take?

International shipping usually takes between 14 to 30 business days, depending on your location and local postal services.

3. Do you provide tracking for all orders?

Yes! Every order is shipped with a tracking number so you can follow your package all the way to your door.

4. Can I cancel my order?

Yes – if your order hasn’t been shipped yet. Please contact us within 24 hours of placing your order for a cancellation request.

5. What is your return/refund policy?

You can request a return within 7 days of receiving your item. The item must be unused and in original condition. Return shipping costs are the buyer’s responsibility unless the item is defective or incorrect.

6. Do you offer wholesale pricing?

Absolutely! We offer competitive wholesale prices for retailers and bulk buyers. Visit our Wholesale page or contact us for more details.

7. I didn’t receive my package – what should I do?

If your package is delayed or missing, please reach out to us with your order number. We'll investigate and help resolve the issue quickly.

8. How can I contact you?

You can use our Contact Us page or email us directly at benzmarket1@gmail.com